Tidio Review 2026
by Tidio
Live chat and AI chatbot combo built for small ecommerce stores.
Starting Price
Free
Pricing Model
freemium
Free Tier
Yes
Category
Live Chat
Overview
Tidio combines a live chat widget with Lyro, its AI chatbot that can handle a significant portion of support conversations automatically. It integrates natively with Shopify and WordPress, making it the most popular support tool among small ecommerce merchants.
Pros
- ✓Lyro AI handles FAQs automatically
- ✓Native Shopify integration
- ✓Affordable for small stores
Cons
- ✗Conversation limits on lower plans
- ✗Lyro can mishandle complex queries
- ✗Reporting basic on free tier
Key Features
- Live chat widget
- Lyro AI chatbot
- Shopify integration
- Email campaigns
- Visitor tracking
Pricing
Free tier (50 live chat conversations/mo). Starter $29/mo. Growth $59/mo. Tidio+ from $749/mo.
Check current pricing on Tidio →Who is Tidio for?
Small to mid-size ecommerce stores wanting affordable chat and AI deflection
Frequently Asked Questions
Is Tidio free?
Yes, Tidio offers a free tier. Paid plans start at $0/mo.
How much does Tidio cost?
Tidio starts at $0/mo, with a free tier available. Free tier (50 live chat conversations/mo). Starter $29/mo. Growth $59/mo. Tidio+ from $749/mo.
What is Tidio used for?
Live chat and AI chatbot combo built for small ecommerce stores. Small to mid-size ecommerce stores wanting affordable chat and AI deflection
Is Tidio worth it?
Tidio's main strengths are lyro ai handles faqs automatically and native shopify integration. The main drawback is conversation limits on lower plans.
What are the best alternatives to Tidio?
There are several strong alternatives to Tidio in the Customer Support category. See our full comparison on the Tidio alternatives page for a ranked list.