LiveChat Review 2026
by Text
Dedicated live chat platform with canned responses and agent routing.
Starting Price
$20/mo
Pricing Model
subscription
Free Tier
No
Category
Live Chat
Overview
LiveChat is purpose-built for real-time customer conversations and ecommerce support. Fast widget load times, agent-to-agent chat transfer, detailed chat analytics, and a rich library of 200+ integrations make it the specialist's choice for live chat.
Pros
- ✓Fast, reliable chat widget
- ✓Rich ecommerce integrations (Shopify, WooCommerce)
- ✓Detailed chat analytics
Cons
- ✗No free tier
- ✗Costs add up with multiple agents
- ✗Help desk features require ChatBot add-on
Key Features
- Chat routing
- Canned responses
- Agent groups
- Chat archives
- Shopify integration
Pricing
Starter $20/agent/mo. Team $41/agent/mo. Business $59/agent/mo. Enterprise on request.
Check current pricing on LiveChat →Who is LiveChat for?
Ecommerce sites and sales teams that want best-in-class real-time chat
Frequently Asked Questions
Is LiveChat free?
No, LiveChat does not offer a free tier. Plans start at $20/mo.
How much does LiveChat cost?
LiveChat starts at $20/mo. Starter $20/agent/mo. Team $41/agent/mo. Business $59/agent/mo. Enterprise on request.
What is LiveChat used for?
Dedicated live chat platform with canned responses and agent routing. Ecommerce sites and sales teams that want best-in-class real-time chat
Is LiveChat worth it?
LiveChat's main strengths are fast, reliable chat widget and rich ecommerce integrations (shopify, woocommerce). The main drawback is no free tier.
What are the best alternatives to LiveChat?
There are several strong alternatives to LiveChat in the Customer Support category. See our full comparison on the LiveChat alternatives page for a ranked list.