Gorgias Review 2026
by Gorgias
Ecommerce help desk built natively on Shopify order and customer data.
Starting Price
$10/mo
Pricing Model
subscription
Free Tier
No
Category
Help Desk
Overview
Gorgias pulls Shopify orders, refunds, subscriptions, and loyalty data directly into every support ticket, so agents can take action — cancel an order, issue a refund — without leaving the conversation. It's the most Shopify-native help desk available.
Pros
- ✓Deepest Shopify integration on the market
- ✓One-click refunds and order edits from ticket
- ✓Revenue statistics per support channel
Cons
- ✗Ticket-volume pricing can get expensive
- ✗Less suited for non-ecommerce companies
- ✗AI automation lags Intercom's Fin
Key Features
- Shopify sidebar in every ticket
- One-click order actions
- Macros automation
- Revenue statistics
- Omnichannel inbox
Pricing
Starter $10/mo (50 tickets). Basic $60/mo (300 tickets). Pro $360/mo (2,000 tickets).
Check current pricing on Gorgias →Who is Gorgias for?
Shopify and ecommerce brands wanting to centralise support and Shopify actions
Frequently Asked Questions
Is Gorgias free?
No, Gorgias does not offer a free tier. Plans start at $10/mo.
How much does Gorgias cost?
Gorgias starts at $10/mo. Starter $10/mo (50 tickets). Basic $60/mo (300 tickets). Pro $360/mo (2,000 tickets).
What is Gorgias used for?
Ecommerce help desk built natively on Shopify order and customer data. Shopify and ecommerce brands wanting to centralise support and Shopify actions
Is Gorgias worth it?
Gorgias's main strengths are deepest shopify integration on the market and one-click refunds and order edits from ticket. The main drawback is ticket-volume pricing can get expensive.
What are the best alternatives to Gorgias?
There are several strong alternatives to Gorgias in the Customer Support category. See our full comparison on the Gorgias alternatives page for a ranked list.