Front Review 2026
by Front
Shared inbox platform that blends email, chat, and team collaboration.
Starting Price
$19/mo
Pricing Model
subscription
Free Tier
No
Category
Help Desk
Overview
Front gives teams a shared inbox that feels like personal email. Internal comments, assignments, and message drafts keep conversations organised without exposing the back-and-forth to customers. It works across email, SMS, social, and WhatsApp.
Pros
- ✓Email-like UI your team already understands
- ✓Internal threads without cluttering customer view
- ✓Works across email, SMS, WhatsApp, and social
Cons
- ✗No free tier
- ✗Expensive at higher tiers
- ✗Less ecommerce-native than Gorgias or Tidio
Key Features
- Shared inbox
- Internal comments
- Assignment rules
- Omnichannel (email, SMS, WhatsApp)
- Analytics
Pricing
Starter $19/seat/mo. Growth $59/seat/mo. Scale $99/seat/mo. Premier $229/seat/mo.
Check current pricing on Front →Who is Front for?
Operations, logistics, and account management teams with high email volume
Frequently Asked Questions
Is Front free?
No, Front does not offer a free tier. Plans start at $19/mo.
How much does Front cost?
Front starts at $19/mo. Starter $19/seat/mo. Growth $59/seat/mo. Scale $99/seat/mo. Premier $229/seat/mo.
What is Front used for?
Shared inbox platform that blends email, chat, and team collaboration. Operations, logistics, and account management teams with high email volume
Is Front worth it?
Front's main strengths are email-like ui your team already understands and internal threads without cluttering customer view. The main drawback is no free tier.
What are the best alternatives to Front?
There are several strong alternatives to Front in the Customer Support category. See our full comparison on the Front alternatives page for a ranked list.