Product A
Zendesk
by Zendesk
The market-leading help desk trusted by thousands of support teams worldwide.
$55mo
Visit Zendesk →Product B
Zoho Desk
by Zoho
Context-aware help desk from Zoho with a strong free tier.
Free tier
Visit Zoho Desk →Side-by-Side Comparison
| Feature | Zendesk | Zoho Desk |
|---|---|---|
| Price | $55mo | FreeBetter |
| Free Tier | No | Yes |
| Top Pros | Best-in-class reporting and analytics | Free plan includes 3 agents |
| 1,500+ marketplace integrations | Deep Zoho CRM integration | |
| Powerful workflow automations | Zia AI for ticket tagging and sentiment | |
| Top Cons | Expensive — cost scales quickly with agents | UI less intuitive than Freshdesk or Help Scout |
| Can be complex to configure | Zoho branding hard to remove on lower plans |
Choose Zendesk if you…
- Want: best-in-class reporting and analytics
- Want: 1,500+ marketplace integrations
- Want: powerful workflow automations
Choose Zoho Desk if you…
- Want: free plan includes 3 agents
- Want: deep zoho crm integration
- Want: zia ai for ticket tagging and sentiment