Product A
LiveChat
by Text
Dedicated live chat platform with canned responses and agent routing.
$20mo
Visit LiveChat →Product B
Zoho Desk
by Zoho
Context-aware help desk from Zoho with a strong free tier.
Free tier
Visit Zoho Desk →Side-by-Side Comparison
| Feature | LiveChat | Zoho Desk |
|---|---|---|
| Price | $20mo | FreeBetter |
| Free Tier | No | Yes |
| Top Pros | Fast, reliable chat widget | Free plan includes 3 agents |
| Rich ecommerce integrations (Shopify, WooCommerce) | Deep Zoho CRM integration | |
| Detailed chat analytics | Zia AI for ticket tagging and sentiment | |
| Top Cons | No free tier | UI less intuitive than Freshdesk or Help Scout |
| Costs add up with multiple agents | Zoho branding hard to remove on lower plans |
Choose LiveChat if you…
- Want: fast, reliable chat widget
- Want: rich ecommerce integrations (shopify, woocommerce)
- Want: detailed chat analytics
Choose Zoho Desk if you…
- Want: free plan includes 3 agents
- Want: deep zoho crm integration
- Want: zia ai for ticket tagging and sentiment