Product A
HubSpot Service Hub
by HubSpot
CRM-native help desk that shares customer data with sales and marketing.
Free tier
Visit HubSpot Service Hub →Product B
Zoho Desk
by Zoho
Context-aware help desk from Zoho with a strong free tier.
Free tier
Visit Zoho Desk →Side-by-Side Comparison
| Feature | HubSpot Service Hub | Zoho Desk |
|---|---|---|
| Price | FreeBetter | Free |
| Free Tier | Yes | Yes |
| Top Pros | Every ticket linked to CRM contact history | Free plan includes 3 agents |
| Free tier includes ticketing and live chat | Deep Zoho CRM integration | |
| Unified HubSpot platform across sales and support | Zia AI for ticket tagging and sentiment | |
| Top Cons | Professional tier expensive vs Freshdesk | UI less intuitive than Freshdesk or Help Scout |
| Weakest standalone support features at entry level | Zoho branding hard to remove on lower plans |
Choose HubSpot Service Hub if you…
- Want: every ticket linked to crm contact history
- Want: free tier includes ticketing and live chat
- Want: unified hubspot platform across sales and support
Choose Zoho Desk if you…
- Want: free plan includes 3 agents
- Want: deep zoho crm integration
- Want: zia ai for ticket tagging and sentiment