Product A
HubSpot Service Hub
by HubSpot
CRM-native help desk that shares customer data with sales and marketing.
Free tier
Visit HubSpot Service Hub →Product B
Zendesk
by Zendesk
The market-leading help desk trusted by thousands of support teams worldwide.
$55mo
Visit Zendesk →Side-by-Side Comparison
| Feature | HubSpot Service Hub | Zendesk |
|---|---|---|
| Price | FreeBetter | $55mo |
| Free Tier | Yes | No |
| Top Pros | Every ticket linked to CRM contact history | Best-in-class reporting and analytics |
| Free tier includes ticketing and live chat | 1,500+ marketplace integrations | |
| Unified HubSpot platform across sales and support | Powerful workflow automations | |
| Top Cons | Professional tier expensive vs Freshdesk | Expensive — cost scales quickly with agents |
| Weakest standalone support features at entry level | Can be complex to configure |
Choose HubSpot Service Hub if you…
- Want: every ticket linked to crm contact history
- Want: free tier includes ticketing and live chat
- Want: unified hubspot platform across sales and support
Choose Zendesk if you…
- Want: best-in-class reporting and analytics
- Want: 1,500+ marketplace integrations
- Want: powerful workflow automations