Product A
Help Scout
by Help Scout
Clean shared inbox and help desk built for customer-first teams.
Free tier
Visit Help Scout →Product B
Zendesk
by Zendesk
The market-leading help desk trusted by thousands of support teams worldwide.
$55mo
Visit Zendesk →Side-by-Side Comparison
| Feature | Help Scout | Zendesk |
|---|---|---|
| Price | FreeBetter | $55mo |
| Free Tier | Yes | No |
| Top Pros | Customers receive email-style replies (no ticket numbers) | Best-in-class reporting and analytics |
| Clean and simple UI | 1,500+ marketplace integrations | |
| Beacon widget includes live chat and docs | Powerful workflow automations | |
| Top Cons | Less automation than Zendesk or Freshdesk | Expensive — cost scales quickly with agents |
| Reporting limited on lower plans | Can be complex to configure |
Choose Help Scout if you…
- Want: customers receive email-style replies (no ticket numbers)
- Want: clean and simple ui
- Want: beacon widget includes live chat and docs
Choose Zendesk if you…
- Want: best-in-class reporting and analytics
- Want: 1,500+ marketplace integrations
- Want: powerful workflow automations