Product A
Freshdesk
by Freshworks
Feature-rich help desk with a generous free plan for small teams.
Free tier
Visit Freshdesk →Product B
LiveChat
by Text
Dedicated live chat platform with canned responses and agent routing.
$20mo
Visit LiveChat →Side-by-Side Comparison
| Feature | Freshdesk | LiveChat |
|---|---|---|
| Price | FreeBetter | $20mo |
| Free Tier | Yes | No |
| Top Pros | Free plan with unlimited agents | Fast, reliable chat widget |
| Freddy AI chatbot included | Rich ecommerce integrations (Shopify, WooCommerce) | |
| Competitive pricing vs Zendesk | Detailed chat analytics | |
| Top Cons | Advanced automation on higher tiers only | No free tier |
| Reporting weaker than Zendesk | Costs add up with multiple agents |
Choose Freshdesk if you…
- Want: free plan with unlimited agents
- Want: freddy ai chatbot included
- Want: competitive pricing vs zendesk
Choose LiveChat if you…
- Want: fast, reliable chat widget
- Want: rich ecommerce integrations (shopify, woocommerce)
- Want: detailed chat analytics