Freshsales Review 2026
by Freshworks
AI-powered CRM with built-in phone, email, and chat — no add-ons needed.
Starting Price
Free
Pricing Model
freemium
Free Tier
Yes
Category
Sales CRM
Overview
Freshsales bundles telephony, live chat, and email sequences directly into the CRM, cutting the need for separate tools. Freddy AI scores leads, predicts deal health, and suggests next actions — all on a plan that starts well below Salesforce.
Pros
- ✓Built-in phone and live chat
- ✓Freddy AI deal insights included
- ✓Intuitive onboarding
Cons
- ✗Advanced automation on Pro+ only
- ✗Custom reports limited on Growth
- ✗Smaller app marketplace than HubSpot
Key Features
- Freddy AI scoring
- Built-in telephony
- Email sequences
- Deal timeline view
- CPQ (configure price quote)
Pricing
Free plan available. Growth $9/user/mo, Pro $39, Enterprise $59 — billed annually.
Check current pricing on Freshsales →Who is Freshsales for?
Growing teams wanting an all-in-one sales platform without stitching tools together
Frequently Asked Questions
Is Freshsales free?
Yes, Freshsales offers a free tier. Paid plans start at $0/user/mo.
How much does Freshsales cost?
Freshsales starts at $0/user/mo, with a free tier available. Free plan available. Growth $9/user/mo, Pro $39, Enterprise $59 — billed annually.
What is Freshsales used for?
AI-powered CRM with built-in phone, email, and chat — no add-ons needed. Growing teams wanting an all-in-one sales platform without stitching tools together
Is Freshsales worth it?
Freshsales's main strengths are built-in phone and live chat and freddy ai deal insights included. The main drawback is advanced automation on pro+ only.
What are the best alternatives to Freshsales?
There are several strong alternatives to Freshsales in the CRM Software category. See our full comparison on the Freshsales alternatives page for a ranked list.