Product A
Freshsales
by Freshworks
AI-powered CRM with built-in phone, email, and chat — no add-ons needed.
Free tier
Visit Freshsales →Product B
Zoho CRM
by Zoho
Feature-rich CRM with deep Zoho ecosystem integration at a fair price.
Free tier
Visit Zoho CRM →Side-by-Side Comparison
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Price | FreeBetter | Free |
| Free Tier | Yes | Yes |
| Top Pros | Built-in phone and live chat | Generous free tier (3 users) |
| Freddy AI deal insights included | Deep Zoho suite integration | |
| Intuitive onboarding | AI-powered lead scoring (Zia) | |
| Top Cons | Advanced automation on Pro+ only | UI feels dated compared to Pipedrive |
| Custom reports limited on Growth | Steep learning curve on Enterprise |
Choose Freshsales if you…
- Want: built-in phone and live chat
- Want: freddy ai deal insights included
- Want: intuitive onboarding
Choose Zoho CRM if you…
- Want: generous free tier (3 users)
- Want: deep zoho suite integration
- Want: ai-powered lead scoring (zia)